baee Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how baee ("we", "us", "our") collects, processes, stores, and shares personal information about users ("you", "your") of the baee platform, including its website, mobile-browser interface, and all related services. This Policy applies to all players registered on baee, visitors who browse the platform without registering, and anyone who communicates with baee support.

By registering an account or using the baee platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the baee platform.

2. Information We Collect

baee collects personal data from you through several channels: directly when you register or contact us, automatically when you use the platform, and in limited circumstances from third-party sources such as payment providers and fraud-prevention agencies. The categories of personal data we collect include the following.

• 2.1Identity and contact data: full name, date of birth, mobile number, and email address provided during registration. This data is required to create and manage your baee player account and to verify your identity in accordance with our KYC obligations.
• 2.2Account and activity data: username, account balance, betting history, game history, transaction records, login timestamps, session durations, and any correspondence you have with baee support. This data is used to administer your account, resolve disputes, and detect fraudulent or prohibited activity.
• 2.3Payment and financial data: mobile money account numbers (bKash, Nagad, Rocket, Upay) associated with deposits and withdrawals, transaction reference numbers, and transaction timestamps. baee does not store full card numbers or CVV codes. All payment processing is handled by our third-party payment partners operating under their own security standards.
• 2.4Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, and cookie identifiers. This data is collected automatically when you access the baee platform and is used to ensure compatibility, improve performance, and detect automated or suspicious access.
• 2.5KYC documentation: where required by our verification process, copies of government-issued identification documents (such as a National ID card or passport), proof-of-address documents, and proof of payment method ownership. These documents are processed and stored in accordance with our data retention obligations under applicable law.

3. How We Use Your Information

baee uses the personal data it collects for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 4 of this Policy.

• 3.1Account registration and management: to create, verify, and administer your baee account, to authenticate your identity at login, and to process your deposits and withdrawals via supported payment channels including bKash, Nagad, Rocket, and Upay.
• 3.2KYC and regulatory compliance: to verify your identity, confirm your age (21+), comply with anti-money laundering regulations, and meet any other applicable legal or regulatory requirements that apply to the operation of the baee platform.
• 3.3Platform delivery and improvement: to provide you with access to sports betting, live casino, slot games, and crash games on the baee platform; to personalise your experience based on your activity; and to troubleshoot technical issues, carry out internal testing, and improve the quality of the platform.
• 3.4Fraud prevention and security: to monitor account activity for suspicious behaviour, detect and prevent fraud, money laundering, multiple-accounting, bot usage, and other forms of prohibited conduct. baee uses automated monitoring tools alongside human review to identify and act on anomalous activity.
• 3.5Customer support: to respond to your queries, complaints, and support requests, to maintain records of your communications with the baee support team, and to improve the quality of our support services.
• 3.6Responsible gaming compliance: to apply self-exclusion periods, time-out requests, and deposit limits at your request; to monitor for potential signs of problem gambling; and to flag accounts for welfare review where patterns of play suggest a player may need support.

4. Legal Basis for Processing

baee processes your personal data only where it has a lawful basis to do so. The primary legal bases on which baee relies are set out below. Where baee relies on your consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

• 4.1Contractual necessity: the majority of the personal data baee collects is processed because it is necessary to perform the contract between you and baee — specifically, the Terms and Conditions you accepted at registration. Without this processing, baee would be unable to provide you with a player account, accept deposits, process withdrawals, or settle bets.
• 4.2Legal obligation: baee processes certain data — including identity verification records, KYC documents, and transaction histories — because it is required to do so by applicable law, including anti-money laundering legislation and counter-terrorism financing obligations.
• 4.3Legitimate interests: baee processes certain data — such as technical logs, device identifiers, and behavioural analytics — on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving the quality of its services. baee has assessed that this processing does not unduly override your privacy interests.
• 4.4Consent: where baee sends you optional marketing communications or uses non-essential cookies, it does so only where you have given your prior consent. You may withdraw consent for marketing communications at any time by contacting baee support. You may manage your cookie preferences directly within your browser settings.

5. Sharing Your Information

baee does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6. Cookies and Tracking Technologies

The baee platform uses cookies and similar tracking technologies to deliver core functionality, improve performance, and where you have consented, to personalise your experience. A cookie is a small text file stored on your device by your browser when you visit a website.

• 6.1Essential cookies: these are cookies that are strictly necessary for the baee platform to function. They enable core features such as user authentication, session management, and security protection. You cannot opt out of essential cookies without disabling core platform functionality.
• 6.2Performance and analytics cookies: these cookies allow baee to measure how users interact with the platform, identify pages that are most frequently visited, and diagnose performance issues. The data collected through these cookies is aggregated and does not directly identify individual users.
• 6.3Functional cookies: these cookies remember your preferences and settings — such as language preference and display options — so that you do not need to re-enter them each time you visit baee. They improve the convenience and usability of your platform experience.
• 6.4Managing cookies: you can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the baee platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

7. Data Retention

baee retains your personal data for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The specific retention periods that apply to the main categories of data we hold are set out below.

• 7.1Account and transaction data: baee retains account records, transaction histories, and betting records for a minimum of 5 years from the date of the last transaction on your account, or from the date of account closure, whichever is later. This retention period reflects our obligations under applicable anti-money laundering legislation.
• 7.2KYC documentation: identity documents submitted for KYC verification are retained for a minimum of 5 years following account closure, in accordance with our anti-money laundering compliance obligations. Where a document was submitted in connection with a disputed transaction or regulatory investigation, it may be retained for longer.
• 7.3Support correspondence: records of your communications with the baee support team are retained for a period of 3 years from the date of the last communication, to allow for the resolution of any future disputes and to support quality-improvement initiatives.

8. Your Rights Over Your Personal Data

As a player on the baee platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the baee support team using the contact details provided in Section 13 of this Policy. baee will respond to your request within a reasonable timeframe and in any event within 30 days of receipt.

To exercise any of the rights listed above, please write to the baee support team at [email protected] with a clear description of your request and your account details. We may ask you to verify your identity before we process your request.

9. Data Security

baee takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis.

• 9.1All data transmitted between your device and the baee platform is protected using SSL (Secure Sockets Layer) encryption. Our servers are hosted in secure data centres with physical and logical access controls, and access to player data is restricted to authorised personnel only on a need-to-know basis.
• 9.2baee employs automated security monitoring to detect unusual access patterns, brute-force login attempts, and other potential security threats in real time. Where a security incident is detected that may affect your personal data, baee will take prompt remedial action and notify you as required.
• 9.3While baee takes all reasonable steps to protect your personal data, no platform can guarantee absolute security against all possible threats. You also play an important role in protecting your data: keep your account password confidential, do not share your login credentials with anyone, and contact baee support immediately if you believe your account has been compromised.

10. Payment Data and Financial Privacy

baee treats your financial data with the highest level of care. All deposits and withdrawals on the baee platform are processed via trusted local payment partners including bKash, Nagad, Rocket, and Upay. The financial data associated with these transactions is subject to the privacy policies and security standards of the respective payment providers, in addition to baee's own security measures.

11. Children's Privacy

The baee platform is strictly intended for adults aged 21 and above. baee does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the baee platform or provide any personal data to baee. If baee discovers or has reason to believe that personal data has been collected from a person under the age of 21, baee will promptly delete that data and close the associated account. If you believe a minor may have registered on the baee platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

baee reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the last-updated date at the top of this page. If we make material changes that significantly affect how we handle your personal data, we will endeavour to provide advance notice via the platform or by direct communication to your registered contact details.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way baee handles your personal data, please contact the baee data support team. We aim to respond to all privacy-related enquiries within 30 days of receipt.